Originally Posted by
Xeno
I put out 262,500 to get the routing that I wanted. BE was available at 200K, but I come and go from MSQ and wanted to streamline flights in/out of SVO.
262,500 is Medium one direction and High the other. If your outbound was High and your return was Medium, then it would make sense that they are asking for 62,500 more miles if your desired return flight is only available at High levels (unless you have a schedule change that allows a free rebooking).
However if you're sure you can still book the flights you want for 262,500 if doing a new purchase, then there's no reason the rep should be asking you for more miles.