Originally Posted by go4miles

Dear LH Lurkers,

about six weeks ago I flew with my whole family (six people) from Berlin to Portugal. After landing only very few pieces of luggage where unloaded.
All 5 pieces of our luggage were missing and arrived three days later.
While I fully do understand that these things happen, I am totally frustrated with what happened afterwards. When asking for compensation for the basic things we needed I simply can not get a response from Lufthansa.

Mails to the customer monolog are unanswered. so I tried to call the landlines in Cologne and Frankfurt to speak to somebody, but I can not get past the telephone dispatch. All they tell me is that the customer service team is "currently" having longer response times and I should wait. They simply will not put me through to anybody.

Funny thing, on the way home only 4 of the 5 pieces went missing.
I would really appreciate some support here and would PM you all the details of flight, etc.