Springfield, MO
I had a reservation at the Springfield Airport this weekend.
My reservation was for Friday at 3:00pm; arrived late (due to a flight delay) at 6:00pm. My reservation had been cancelled and the agent was unwilling to work with me - My only option - rent a car for $30/day instead of the $20/day quoted on my reservation.
I called Dollar's 1-800 number and was told I had 6 hours until my reservation would be cancelled. The agent at the Springfield counter explained they were not a dollar location, but a franchise and had different policies.
When I returned the car in Springfield I spoke directly with a guy identifying himself as the manager - he agreed to honor my original rate - Today I discovered a charge on my credit card at the higher rate. What a mess. Would you dispute the charge or give dollar another phone call?