Dubai Connect / STPC
I was browsing my bookings on emirates.com and found an itinerary that stated it "Qualifies for our complimentary Dubai Connect service" (14 hour layover at DXB).
Never having used this service before I rang the Indian Call Centre and was told that my fare class (W) is not eligible for this service. Just seems a little strange to get a message that the service is available and then be told I can't use it.
Does anyone know what the actual eligibility rules are for the "Dubai Connect service"?