Hampton Pennsville NJ
I got stuck with 161 dollar fee when all my flights into Philly were canceled. The Hampton Inn manager said no way they were waiving the cancellation fee. I spent 45 minutes calling my travel agent to cancel the trip after hours on Saturday finally just gave up holding. Had i have known about this policy i would have called myself even though it was less than 24hrs.
Well i called HHonors since they stated they are waiving all cancelation fees in the press. An hour later the hotel manager said he was crediting me for one night stay this week since im back out here. I am happy but having spent 30 nights at this hotel in the last 12 monthes and plans for another 30 nights it shouldnt have been so hard but i would have canceled all my future stays here if it wasnt removed.