I tried using Ben's service earlier this year. Very poor customer contact experience from an associate of his. No reply to my emails after the initial inquiry. I canceled my request and still received no reply or contact.
I like his blog, but the award booking service needs attention.
Originally Posted by
richinaz
^
I tried contacting Ben but got someone who was working with him (Ben was on the road) and unfortunately he wasn't too helpful and could only find me business class seats so I tried awardtravelconsulting and he was much more capable of finding the seats I wanted.
In the past I used Cranky Concierge who found the seats but I did the booking myself. Now I'm fairly knowledgeable to do this myself but sometimes you just don't have the time to do so and it is nice to have a resource willing and able to do it for you. awardtravelconsulting.com did a nice job for me in finding seats others said weren't available and I would definitely use them again.