Originally Posted by
channa
If you buy a ticket straight up with no voucher or anything, it works great. Refunds can take a week or so, give or take, but usually they're automated and pretty quick.
To follow up on this, If you used a voucher it can take multiple calls to get the refund and the voucher back. YMMV, but my last one took me 4 calls to get the refund and 1 additional call to get my voucher back.