Originally Posted by arthurolecki

Clearly you don't get it do you.

Check in staff uses let's say Windows. Ticketing agents use Mac. There are much more people using Windows at BA because we don't need as many people using Mac. Mac is used to rebook flights and issue hotel vouchers and bookings. Training for Mac is very complicated, very long and costly.

Check in staff is not trained to deal with tickets and believe me it's not copy and paste when it comes to rebooking. There's no point having five million ticket agents manning the desks and do nothing. That is why there are two in Zone J. Because it's sufficient for 90% of the times. Rebooking at the airport isn't an only option. You can use internet or telephone too.

BA cannot predict bad weather and disruption and cannot call in extra ticket agents with hours notice.

As for seeing seven members of staff I have no idea what were you doing. If there is a cancellation or missed connection you can go to premium ticket desk, call gold line or use internet.

You cannot be rebooked 'beind the scenes' because not all people want to be rebooked. We cannot rebook people en masse because of auditing purposes.