Originally Posted by
fakecd
baggage damage claim not done in the baggage area will almost never get accepted. You could try the insurance but they also need some paperwork from CX (again only issued inside the baggage area).
your better and realistic remedy is to fly with CX next time and tell them it broke on THAT flight....
indeed is true. My friend learned the hard way.
but when asked CX does give a good compensation, back in the good o' days I've had a Crappy luggage upgraded to decent luggage to Travelpro. and ever since I've use travelpro i've never went back.