Old Oct 23, 12, 6:06 pm
  #446  
slocouple
 
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AA, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,232
Phil,

I think, rather than try to recoup the money in a way that creates ill-will, you could use it as a challenge to see if a $10 customer can be WOWED into becoming a repeat customer. Instead of taking something away from those 50 guests, give them a welcome gift of a Congratulations! card -- "You found our Super Secret rate." Include a 2-for-1 at Brewsters and two coupons to use the $69 rate on future stays. And track those coupons.
slocouple is offline  
Reply With Quote