FlyerTalk Forums - View Single Post - Four Points at LAX Los Angeles Airport [Master Thread]
Old Oct 23, 12, 6:06 pm
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AA, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,233

I think, rather than try to recoup the money in a way that creates ill-will, you could use it as a challenge to see if a $10 customer can be WOWED into becoming a repeat customer. Instead of taking something away from those 50 guests, give them a welcome gift of a Congratulations! card -- "You found our Super Secret rate." Include a 2-for-1 at Brewsters and two coupons to use the $69 rate on future stays. And track those coupons.
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