Originally Posted by
normalone
This makes no sense. Why would I as a COS purchase a second seat in advance if I knew they wouldn't charge me if I just showed up at the airport? Yes, I almost always get a refund but it means giving Southwest a "loan" of a lot of money for however long in advance I purchase my ticket (so for me they often have a lot of my money tied up as I have many many tickets purchased at any one time).
What makes no sense is broadly emailing a contestable change believing it wouldn't post on the Internet with expected consequences.
Something amiss here. Or lost in translation.