Originally Posted by
SDCA
*Customers of size who wish to continue to proactively book an extra seat and then request a refund may continue that process the same as they do today.
*Our Employees will still need to have second seat conversations, but they will no longer charge the Customer for the additional seat at the airport.
*We will accommodate a COS with an additional seat, free of charge at the airport, even if it means overselling the flight.
This makes no sense. Why would I as a COS purchase a second seat in advance if I knew they wouldn't charge me if I just showed up at the airport? Yes, I almost always get a refund but it means giving Southwest a "loan" of a lot of money for however long in advance I purchase my ticket (so for me they often have a lot of my money tied up as I have many many tickets purchased at any one time).