Hi everyone
Early last Tuesday morning, we completed a technical release to aircanada.com which introduced some changes (along with one or two unexpected glitches) that have raised a lot of questions.
Some items that we want to clarify for all of you:
- Introduction of Tango fares on flights between Canada and Europe, Israel & South America. We introduced Tango fares to these markets on October 16, expanding upon a change we made last year to introduce these fares on flights between Canada and Asia & Australia. With the introduction of Tango fares on these markets, we have also transitioned booking classes T, L and K from Tango Plus to Tango on all international flights between Canada and Europe, Israel, South America, Asia & Australia. Note that booking classes T, L and K will remain Tango Plus for flights within Canada, or between Canada and the United States & Sun markets (Mexico, the Caribbean & Central America).
- Maintaining your upgrade and mileage accumulation eligibility for reservations prior to October 16. With this change, in order to maintain your eUpgrade eligibility, the international reservations (including any connecting segments) of Air Canada Elite and Super Elite members booked in classes T, L and K prior to October 16 were rebooked into a Tango Plus class. Note that this rebooking should be completed by the end of the weekend. Additionally, all Air Canada Top Tier and Aeroplan members will earn 100% Status Miles for these international reservations made prior to October 16.
- Introduction of Tango fares on flights between Canada and the United States. We have introduced Tango fares to the U.S. at even more competitive price points; however, these fares are only available on leisure markets (as pointed out, mostly for travel to Florida, Hawaii and Las Vegas). We have been double-checking to ensure that fares have not been incorrectly filed on other markets, and it appears that everything is working as expected. Note that, in an improvement versus today, Tango fares on flights between Canada and the United States will earn 50% Status Miles, as opposed to 25% non-status Aeroplan Miles.
- Issues with our Display Fares Eligible for Upgrade Feature. With the introduction of these changes, the Display Upgrade Eligible Fares feature was inadvertently impacted. We are still encountering some issues with this feature which we are working to fix as soon as possible. In the meantime, however, as always, if you are eligible to upgrade from any Tango Plus fare based on the Top Tier status you hold, you can book with confidence on aircanada.com knowing that any fare you pick in the Tango Plus column will be eligible for an upgrade with eUpgrade Credits, even without using the Display Upgrade Eligible Fares feature.
- Changes to Latitude fares. One of the changes that was introduced this week on aircanada.com was the removal of our special, web-only Latitude fares. Based on your feedback, we will be reintroducing them from early next week. In the meantime, later today you can expect to see Latitude fares in price ranges to which you are more accustomed in key markets so that you do not need to wait until Monday for new reservations.
This is an update as to where we’re at right now. Should anyone identify additional discrepancies, don’t hesitate to identify them to us via PM and we will review them.
Have a great weekend.