Originally Posted by
BlissWorld
I was under the impression that Phil was generous enough to provide complimentary breakfast to Plat guests in addition to the welcome amenity. I also was not told about any breakfast when I checked in.
Also, I have to admit I was slightly disappointed when I didn't receive the cookie/fruit/cheese plate. I shouldn't have expected it but how could I not...I miss those cookies! Bummer.
I'm also bummed you didn't get the cookies. PM me and let me know when you were here so I can follow-up. Soon we're going to start handing them over the desk at check-in. We're just finalizing the packaging now. Sometimes when we unblocked and reblocked rooms late in the game the cookies were missed. Figured this was a sure fire way to make sure everyone gets them.
Regarding the breakfast, we tried adding it for awhile, but I found that Starwood likes to keep the "extras" standard from hotel to hotel.