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Old Oct 10, 12, 10:20 pm
  #7  
CaptainMiles
 
Join Date: Apr 2006
Location: LIS/ATL/other
Programs: UA 1K, Avis PC, Hertz PC, Sixt Plat, Marriott Gold, Carlson Gold, HH Silver
Posts: 1,972
The agent should have just rebooked them on the next flight to LOZ. Too bad no airline flies there, perhaps they should just for these cases. It would be an easy way to please these folks. "Mr. Kettle, unfortunately they are really picky about passports at the London-Heathrow Airport. I can rebook you on the flight to the London-Corbin Airport. It is a much shorter flight, and you will not have any trouble with passports there, and from there it's only 3 miles to central London."
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