FlyerTalk Forums - View Single Post - Is this new? On VDBs, agents cannot put you in F for downstream segments?
Old Oct 9, 2012, 12:38 pm
  #8  
iflyuaaa
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Join Date: Mar 2009
Posts: 981
Originally Posted by mherdeg
Paging channa to point out that this is a classic example of a poorly designed computer system that an agent couldn't figure out how to use leading to a worse customer experience (IDB).

"The system won't let us do that" is almost the canonical sentence sCO agents were known to use to mean "I have not been trained to do this, and although the system and its rules are perfectly compatible with what you want, in order for this flight to leave on time, I need to say no to you and IDB someone."
i disagree. i think it's a policy system of sCO. the agent doesn't want to get audited for booking a K ticket into full F and suffer the wrath of SMI/J
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