Old Oct 5, 12, 8:36 am
  #55  
LufthansaGermanAirlines
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 832
Originally Posted by Tyrolean View Post
Hi LH Lurkers,

I really have a big problem with an LX Retrocredit. The flight was rebooked twice due operational problems. We had four attempts for the retrocredit, but only get the "Passenger not on Board" response.

It was a segment in the middle of a nonflexible itinary. Not flying would have resulted a cancellation of the last legs.
The ticket is processed correctly in Partner Plus Benefit.
We tried it online first, then we sent in Boarding Passes and Passenger receipts.

What makes it so hard for Miles and More just to credit those segments?
I am sick of running after a few miles (but they are important for Status requalification this year).

Is this normal?
Dear Tyrolean, I understand how unsatisfactory it is to have to wait for your mileage credit. May I ask you to please send me more details (such as flight numbers, ticket numbers, your personal details) via direct message? I will gladly try to see if there is anything I can do to speed up the process.
Kind regards, Isabell
LufthansaGermanAirlines is offline  
Reply With Quote