Originally Posted by mherdeg

I like to think that FlyerTalk is a community where people who understand how airlines work help each other have great travel experiences.

(It's also a place where you can give your opinions about terrible customer service, but there are other places for that -- (1) you can file an airline service complaint with the DoT at http://airconsumer.ost.dot.gov/CP_AirlineService.htm, (2) you can leave reviews of the carrier at skytrax.com or yelp.com, (3) you can write to United via Twitter or on their Facebook page.)