Old Oct 4, 12, 11:58 am
Join Date: Feb 2006
Programs: QF (WP, LTG), LH (SEN** till 02/20), AB-G, AF, AA
Posts: 2,024
Hi LH Lurkers,

I really have a big problem with an LX Retrocredit. The flight was rebooked twice due operational problems. We had four attempts for the retrocredit, but only get the "Passenger not on Board" response.

It was a segment in the middle of a nonflexible itinary. Not flying would have resulted a cancellation of the last legs.
The ticket is processed correctly in Partner Plus Benefit.
We tried it online first, then we sent in Boarding Passes and Passenger receipts.

What makes it so hard for Miles and More just to credit those segments?
I am sick of running after a few miles (but they are important for Status requalification this year).

Is this normal?
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