Advice please?
Just gone through my latest statement and found that payment for a stay in the CP Miami Z-Ocean did not get 4x points. Nothing unusual in that, there's a mistake pretty much every month.
I made 3 calls to Barlaycard in the space of 10 minutes. The first call disconnected during speaking the the agent. They didn't take the trouble to call me back. Second bloke just pressed a button to connect me to IHG (at 10p a minute) which I knew would be pointless (sic) so I hung up. Third time of calling a different agent explained to me that several CPs 'hadn't yet joined the scheme' and when they did some time down the line I would get the right number of points.
Is that a load of boll***s or what? He said the trigger for 4x points had to come from the hotel. It was my understanding that this is an IHG-wide scheme and nothing to do with individual hotels.
Can anyone add their opinion to this before I let loose on them?