FlyerTalk Forums - View Single Post - Sheraton Macao Hotel, Cotai Central, Macau [Master Thread]
Old Sep 27, 2012, 11:29 am
  #14  
wzyho
 
Join Date: Feb 2011
Posts: 20
Had a one night stay at the Sheraton on the special HK$888 rate last weeked. I'm SPG Plat and was upgraded to the Deluxe Suite upon arrival (same suite as the above poster).

Checkin was slow as the SPG elite queue was not manned, and was directed to the main checkin area. Checkout was also slow (I did this at the Lounge, but there were also massive queues there). They did not check IDs of the lounge guests, and we just walked in (along with what seemed like another 20 people).

Tried to call the concierge from the room (internal extension), but waited on the phone for 20 minutes. In the end, had to make an external call to the Sheraton's main line before being able to get through. They wanted to charge me for the phone calls, but I pointed out that this was their own line, and the charges were removed.

Would definitely stay again, once the hotel has sorted out the checkin/checkout procedures.
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