Old Sep 25, 12, 8:59 am
Join Date: Feb 2005
Location: ZRH
Programs: LX HON, FB Plat, AB Gold, BAEC Silver, SPG Gold, Hyatt GP, Hertz Gold, GHA Black
Posts: 464
Welcome to FT !

I was just on a LH longhaul flight today and learned the LH stopped providing feedback forms to passengers due to cost savings ....I find this an interesting approach in stopping to collect feedback from your customers...and the crew members I spoke during the flight agreed with me. Anyway ..seems new ways of communications are found ...welcome to FT again.
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