Old Sep 24, 12, 7:27 am
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 842
Dear Flyertalkers,

Thank you very much for the introduction, Oliver2002 and Totti!

We are sorry that our return to Flyertalk has taken us longer than originally planned - but this means that we are all the more excited to get back into the “game”! As the saying goes: “Good things come to those who wait”…..and we do hope that you will consider it to be a good thing that we’re back.

There has been a change in our set-up for version 3.0 – we are now a team with a sound background in customer service, backed up by colleagues in various departments to help out.

We will be available weekdays 9 to 5 CET. As we all do still have our “regular” jobs we will not necessarily react immediately. We can promise you though that we will try to answer any question you may have – and if we don’t have the answer right away, we will certainly try to get it for you. And of course we are curious to hear your opinions, suggestions, ideas etc.

What do we ask of you? If you have a specific Customer Relations / Service issue that needs to be handled, please use your usual Lufthansa contacts. It is our aim to listen to what you have to say, to help with your questions and to pass the knowledge gained by your contributions here to our management.

So here’s to a productive exchange!

Michaela, Anna, Elke, Vanessa, Fatime and Isabell
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