Originally Posted by ELAL

Dear Mr. .................,

I thank you for your email from which I was sorry to read of your disappointment with certain aspects of our service.

I was present at a meeting this week with El Al management including those responsible for our website. I submitted a report of your feedback as well as other passengers comments. In my report I mentioned updated flight information on our website if there is a delay, your dissatisfaction with our aircraft, matmid program etc. There will be improvements to our aircraft this year and I hope that our passengers will notice changes.

I apologize that you were not informed of the delay when your client flew to Heathrow.

I very much hope that you will reconsider your decision to avoid choosing El Al and that you will grant us the opportunity to serve you in the future.

I wish you and your family, ‘shana tova’ a happy and healthy new year.

Yours sincerely,



Caroline Low

Supervisor-Customer Care