Response from ELAL
Dear Mr. .................,
I thank you for your email from which I was sorry to read of your disappointment with certain aspects of our service.
I was present at a meeting this week with El Al management including those responsible for our website. I submitted a report of your feedback as well as other passengers comments. In my report I mentioned updated flight information on our website if there is a delay, your dissatisfaction with our aircraft, matmid program etc. There will be improvements to our aircraft this year and I hope that our passengers will notice changes.
I apologize that you were not informed of the delay when your client flew to Heathrow.
I very much hope that you will reconsider your decision to avoid choosing El Al and that you will grant us the opportunity to serve you in the future.
I wish you and your family, ‘shana tova’ a happy and healthy new year.
Yours sincerely,
Caroline Low
Supervisor-Customer Care