FlyerTalk Forums - View Single Post - UA sends a fill-in-the-blank apology letter
Old Sep 9, 12, 5:40 pm
Join Date: Mar 2011
Location: DCA
Posts: 119
Originally Posted by zebranz View Post
Be happy you received a response. What month was your complaint sent in?
Actually, they replied pretty quick. First complaint sent 8/24. They sent a reply 8/27 "apologizing for the delayed response" which was strange because I didn't consider it delayed. I do note that the letter, which I received today (probably arrived 9/8) is dated 8/27. Did it take 12 days for the letter to arrive? I'll check the postmark date when I get home.
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