FlyerTalk Forums - View Single Post - UA sends a fill-in-the-blank apology letter
Old Sep 9, 12, 4:56 pm
  #11  
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Originally Posted by giantreesemar View Post
I opened this today and laughed out loud:

This was the only thing in the envelope.
i find it rather amazing you got a response on paper to a complaint. i can't even get a form email response, much less a form letter.
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