Uh Clem

Got two cards a year ago. Never received the lounge passes. Called a few times and was told they would look into it but never received any follow up. Two months ago I called again and was told they would get the passes sent. Received a letter a few days later saying they were working on it. Waited a month with no further communication and called again asking to speak with a manager. Received the four passes from last year (two per card) within a week then received the four passes for this year the following week.