Originally Posted by
LordTentacle
Hrm....
Book ticket
Check upgrade page to see if can confirm instantly
If can then apply upgrade.. if not then call in and waste 15min of CSR time then cancel ticket
Rinse and repeat
I don't really care how much CSR time is wasted. What matters to me (and most angry FT'ers here) is how much of OUR time is wasted .. which by your trial and error method is .. considerable. Good thoughts though ..