FlyerTalk Forums - View Single Post - MQM Valuation Based on Fare Paid Now Showing on Delta.com

Sep 5, 2012, 3:25 pm

#266

MR_MAMA

Join Date: Jul 2010

Location: MKE

Programs: DL-MM-Diamond HH-Diamond

Posts: 3,218

Quote:

Originally Posted by DLCorpGirl

We’ve identified the issue and many of you were right – we had some incorrect coding as it related to the recent changes to MQM earnings for unpublished fares. We’re working to put a fix in now and hope to have the issue resolved later today. You can book now or book later – once the fix is made the correct number will be reflected in your account.

Worth answering a few other questions we’ve seen here today:

- As I mentioned, this is related to unpublished fares. Nothing else.
- Jeff30189: I love cookies – and can be bribed.
- JDErickson: No compensation, but nice try. Can’t hurt to ask, right?
- mbwmbw: Picture here.
- avidflyer: There were some recent changes to redemption levels at mid- and high-tier in some international locations, a few up, one down. No changes to low award levels. Not that you need my help, but you can find the updated charts here. It works like a pricing change, so legally, we’re not allowed to notify folks in advance. However, we’re obviously not prevented from sharing it with you once the change has been made. We'll certainly keep this in mind for future announcements.

Thanks again for flagging this for us, and for your patience as we work to resolve it.

Even though not legally obligated it would be nice to share changes in the program with a group of loyal customers. We fly delta because we choose to do so. Obviously there are other airlines we could be flying, some better some worse. We want to fly with you, we are some of your most loyal customers and combined spend a lot of money with your airline. We ask to be treated with honesty and mutual respect in return you get our loyalty and continued business. We know changes are in the works we just don't know when. Don't blindside us, let us make an informed decision on our airline. The time is coming soon for us to choose our preferred airline for next year, will we choose an Airline that is upfront to what their elite program will include or choose Delta who keeps us in the dark? My bet is many will go with the sure thing. Just be forthcoming with us..good or bad we would rather just know.

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