Originally Posted by
DLCorpGirl
- avidflyer: There were some recent changes to redemption levels at mid- and high-tier in some international locations, a few up, one down. No changes to low award levels. Not that you need my help, but you can find the updated charts .
Fully understand there is no legal (or otherwise) mandate to tell us about changes. The comment is in hopes that the communication on FT will at some point be such that you would WANT to tell us. Honesty helps make even the most nasty message easier. It certainly helps generate the feeling of a real interactive Customer-Provider relationship and at the end of the day that is what THIS is. Think of FlyerTalk as a front line in your NPS strategy. Even bad messages can yield a good NPS score if the customer feels part of something.
Thanks for addressing it and here's hoping you will whisper in our ear down the road.