A bit of levity?
Alex: Hi, I'm Alex, your united.com guide. I've been designed to make your time on our website as fast and efficient as possible. Just type in a question, keyword or phrase below and I'll take you to the information you're looking for.
You Asked: What happened to your website yesterday?
Alex: I'm not sure I understand, please try rewording your question.
You Asked: What caused yesterday's system failure?
Alex: I am not positive that I understand what you are asking, please try rewording your question.
You Asked: I think it would be courteous if United posted an explanation and apology.
Alex: I'm not positive that I understand what you are asking. If you would like to reach us, please use the Contact Us link below.
Here's More:
Contact Us