Originally Posted by
BillyBaloney
That doesn't seem right. Then why would the hotel hand out the slip to every platinum member as a "thank you" for staying with us (meaning, we're giving you 1000 points). They aren't handing out the slip saying "here is 1000 points - oh by the way if you ever did this promo in the past then we're giving you absolutely nothing."
Actually, that is exactly what they are doing. The desk agent gets to feel good about handing you 1000 points, though you are eligible to capture them only once. I have received dozens of them, got the 1K only once.
The general level of training for most of the desk clerks at IC continues to lag the industry, but that would be an entirely different, though not new, thread.