Credit for airfare not used: who may redeem
A colleague purchased nonrefundable tickets for her parents from Burbank to Las Vegas. The trip had to be canceled, but, as was customary, my colleage received credit for the value of the tickets.
Now, she would like to use that credit, but on trip(s) for herself, not her parents, who travel infrequently. SWA advised her that only her parents can redeem that credit.
Is that correct? Is my colleague out of luck?