Interestingly one of the bloggers just blogged about this subject yesterday: The Frequent Miler, boarding area . com. Folks added their comments/experiences/recommendations -- here's one:
Scott says:
August 21, 2012 at 5:29 pm
When I couldn’t find award space for a trip I had been planning, I contacted Ben(lucky) from pointspros to book an award for me. He initially got back to my request very quickly and told me i’d hear back from him with several options within 24 hours. that was the last i heard from him as I never did receive a reply after that.
I then contacted gary leff of view from the wing blog. within 2 days of initial contact, I had an itinerary on hold, in my preferred dates, ready to book. I was extremely happy with the service provided to me and will go back if I need to make another booking.