FlyerTalk Forums - View Single Post - Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?
Old Aug 21, 2012, 1:28 pm
  #43  
JonIND
 
Join Date: Dec 2002
Location: BMG
Programs: UA Gold 1MM, HH Diamond, Hyatt Explorist, IHG Plat, Bonvoy Gold
Posts: 226
Originally Posted by ralfp
This has been my experience as well.



From memory:

LGA (both)
ORD B18
EWR A20s (not sure about former RCC)
EWR C90s
ORD IFL
JFK (not really sure)

Most of them have additional agents at the check-in desk, especially during serious IRROPs.
EWR C90 club has a second desk (to the left) that is staffed at peak times. And the main desk has 3 or 4 staff positions. Regardless of whether or not there's a second desk, I've never had trouble getting help with rebooking in a former CO P-Club. So this is either a new or (more likely) made up policy.

Originally Posted by PSU Mudder
EWR and IAH have always had 2nd desks.
As does CLE.

Last edited by iluv2fly; Aug 21, 2012 at 1:43 pm Reason: merge
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