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Thread: SQ will introduce brand new seats in 2013
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Old Aug 15, 2012, 8:44 pm
  #15  
Unimatrix One
 
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,746
SQ needs to revamp its soft product, not its hard product. The hard product is already outstanding. The soft product (J class food, amenities, crew attitude) is really unremarkable compared to many other airlines.
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