Originally Posted by
jlivengo
My guess is they're using SHARES in ways it was not designed to be used. Never had problems with the old CO and saying that CO is running the new airline is false as well. Both management teams are involved, staff from both companies are working under new policies, nobody wins here. Nothing to be gained by blaming a scapegoat.
Nonsense.
SHARES was crap at CO. I flew with CO before 3/3 and had the same problems that we are facing now: zero upgrades, no TOD offers, random seat reassignments.
CO customers probably didn't know how much better things could be and thought it was normal.