Originally Posted by jlivengo

I know the merger has been tough for both CO & UA travelers but I don't understand why people keep blaming CO for the perceived problems as a result of this merger. I flew mostly CO out of Hawaii for years, always having good things to say. They may have not had all the perks of UA but they treated their staff well, and were one of the last airlines to drop the free food, charge for bags, and offered CPU's from Hawaii when nobody else did.

The biggest difference is that the CO staff were mostly happy and they were friendly to pax and respected. During the merger, management took the most conservative elements out of both airlines and implemented policies that screwed the employees but brought a little more balance to the frequent flyer wars going on between airlines. The real casualties are the employees/unions that now generate mistrust and no sense of ownership within the new UA. Hence the warring factions that I have noticed to be a partial cause of the “summer of hell”. Slow fixes of easy mechanical problems, poor customer service, and a lot of new & uneducated staff.

Not saying CO was perfect, just saying that it’s unfair that certain posters keep blaming CO policies. This post is not meant to inflame but would like contributers to stop point fingers or just bashing for the sake of bashing.