Old Aug 7, 12, 12:55 am
Join Date: Jul 2010
Location: Somewhere Over the Rainbow with a Seat in the Fully Reclined Position
Programs: UA Global Services, UA 2 MM, SPG Lifetime Plat, Marriott Plat, Hilton Honors, Hertz #1 Club Gold
Posts: 89
Plat Benefits and Upgrades Not Available Here

Just posted a note about my upgrade failure in the upgrade failure thread. I just don't understand how this property chooses to deal with SPG elites. The only "solution" to my problem room on the 11th floor next to the ice machine and elevator per the GM was to downgrade my room from the original booking. I would understand the problem and inability to resolve it had I checked in at say 11pm. But, I checked in at 5:30pm. Good luck if you choose to stay here.
hopegrad is offline