Originally Posted by HongKonger

The GA did several things wrong and it was entirely appropriate to get someone else who will actually follow DL's guidelines to help. This is sort of the in-person version of phone roulette.

Once the flight is under gate control the bulkhead seats can be assigned. OP should have been assigned the EC seat he wanted. He is a medallion and can choose it. Of course there is always a small risk of being kicked out of that seat in favor of a disabled passenger who needs it. C'est la vie if that happens. If he had somehow not got the UG he'd have been stuck in a non-EC seat or in an EC middle when under DL's policies he was entitled to choose a seat he prefers. The redcoat was right to remind the GA she should be preferring medallions, especially over people trying to stand by for an earlier flight. If he'd been stuck in a seat he preferred less, FTers would have criticized his inaction.

Also no problem in asking about the last UG. It should have been given to him but it wasn't so he had to go after it. Again, if he hadn't FTers would be criticizing him for his inaction.

GAs take a lot of crap, more than they deserve, and it must be frustrating when DYKWIAs try to pull BS on them. But when a passenger makes a simple request in a polite manner and the request is completely within the rules the GA should do her job and process it. The only way to ensure that this happens consistently is to take action when it doesn't.

OP--the situation was resolved in your favor (twice), and the redcoat already corrected the GA. Don't complain further. Save it for if there's ever a time when you get really screwed and it isn't resolved.