Old Aug 2, 12, 11:31 am
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 75K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold
Posts: 3,071
The award booking FAQs always mention that award searches are not comprehensive. In other words, can't just put in the origin and destination and expect the award search to find all possible routes. Instead, you have to try several gateway cities to find award availability for the long overwater segment, and then work back from there. (In pmUA's case, I would typically search from SFO, LAX, ORD, and IAD; now I have to add EWR and IAH.)

Recently, I was able to book the overwater portions of an award online (SFO-SYD-MEL and AKL-PVG-SFO), then call UA to add the award segments that I wasn't able to book online (MEL-CHC and CHC-AKL). This routing wouldn't have shown up if I had only searched for SFO-MEL, MEL-CHC, and CHC-SFO.

So far, I don't see anything different here. Or am I missing something?
mikew99 is offline