Originally Posted by sbrower

P.S:

I VERY MUCH want to know what really happend at UAL. Was this a hack? Unlike the RGN incident, where there was a currency conversion issue (which I can logically follow), I don't understand what "error" lead to this particular problem. And, in case anyone doesn't understand, I am not saying that UAL handled this well. I know that their PR people wrote things that were ultimately wrong, I know what their letters were unclear/inaccurate, etc. But that doesn't change my conclusions.