Originally Posted by
colpuck
Actually UA is liable for the actions of its agents. this is one area that is not open for debate.
It is only open for debate if you want to make a truthful, accurate statement. UAL is liable for the authorized actions of its agents. And, to the extent that they are authorized to sell tickets for the price the computer tells them, that is within their scope. Just like the computer is authorized to sell tickets.
But that doesn't mean that just because the computer (or the live agent) sold a ticket for free, means that there wasn't a mistake. In fact, even if the VP of Ticket Pricing signed a document from the IT department, which included 1000 new prices, including 4 miles for certain flights, that doesn't mean that UAL can't argue that there was, in fact, a mistake. And I assure you that if a ticket agent signs a $100 million lease, for a new corporate headquarters, UAL will claim that it was an act in excess of their authority to make decisions.