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Thread: Urgent: Need to change Aeroplan ticket, Aeroplan Call center closed till flight
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Old Jul 29, 2012, 12:24 am
  #25  
mendy7511
 
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
Originally Posted by daniellam
Why can't Aeroplan just open a call center in say India (and train those agents properly) and have all after hours and overflow calls routed there?

By not being open 24/7 is a disservice to passengers.

Most other airline FF programs have call centers that open 24/7.
I imagine there would be some kind of work action if they tried.
I would think Quebec would not be happy to loose all those jobs to India.
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