FlyerTalk Forums - View Single Post - Urgent: Need to change Aeroplan ticket, Aeroplan Call center closed till flight
Thread: Urgent: Need to change Aeroplan ticket, Aeroplan Call center closed till flight
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Old Jul 28, 2012, 3:08 pm
  #23  
daniellam
 
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Why can't Aeroplan just open a call center in say India (and train those agents properly) and have all after hours and overflow calls routed there?

By not being open 24/7 is a disservice to passengers.

Most other airline FF programs have call centers that open 24/7.
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