Originally Posted by InkUnderNails

This happened a long time ago, I said nothing about it at the the time, and I considered it a single data point of little or no importance. It was posted now as we were discussing the use of unusable coupons and it seemed appropriate to point out that I have found one instance where they did not pass along my generosity and that I was distrustful that coupons passed along to FA's would get used. At the time I guessed that there may be an unknown policy to accept the coupons politely and then just dispose of them. It makes sense from a cash flow perspective but maybe not from a customer service one.

I admit that I could have used better wording in my statement. Let's try this:


(Footnote of some importance that you have no way of knowing. I am hearing impaired and communicating with someone in my row is difficult. To make an issue by starting a discussion with someone behind me would have been impossible and did not enter my mind.)