Old Jul 22, 12, 1:15 pm
Join Date: Mar 2010
Location: New York, NY
Programs: The Golden status boy
Posts: 854
Did you happen to book using the BW link on Kayak? Because that lists Kayak in the IATA code and will invalidate your claim even though it was done on BW's site. Had that happen to me with a claim and had to rebook directly with BW before the claim was accepted.

As a side note, got my first travel card about a week after my stay. Impressed with the quick turn around.
spankytoes is offline