Originally Posted by
channa
Someone who has filed a DOT complaint may want to point out that on multi-city bookings, there is no mileage amount displayed during the booking process on the itinerary selection page.
The no-show of miles required when doing multi-city booking is very annoying, however to be clear, the final total would show up on the screen, PRIOR making the payment to purchase the ticket.
I hope this crisis would be a serious wake up call to the new UA management that they stop kidding themselves and fooling their customers - the airline is a complete mess, in particular its IT is woefully inadequate in handing nearly every aspect of the business. They need to address the issues ASAP instead of trotting out a SVP to call elites from the top down to pacify them that "90% of the issues have been fixed."