Originally Posted by
cblaisd
^ How many of us would want to be held to everything we ever said five years ago?
What changed in those five years? Is it no longer the right thing to do if they have to put their money where their mouth is?
Originally Posted by
cblaisd
+1 Particularly when so many of them claim to be UA's "most loyal customers." That's not the way folks who are "loyal" behave.
In sharp contrast to the loyalty the airlines gives to their lifetime MM for example?
Originally Posted by
hobo13
Since folks DID have the 4 miles in their account, but UA failed to take them, isn't that like you handing the clerk some cash to pay for your discounted steak, and her staying, 'nah, just go ahead. This one's on the house!'
Nah, it would be as if the clerk left the money on the counter.
But, since all the miles are supposedly owned by the program itself, your actions are limited to providing the cash part of the deal, which of course happened. How can UA charge the customer the milage that they, not the customer own?
Anyways, if go with the not paid logic - anyone who has been charged the higher number fullfilled their obligations in full, but has been subject to a post purchase price increase.